During last week we were unpleasantly surprised to receive fewer tickets to our help desk than usual. There might have been a trouble with your messages reaching us. Now everything is fixed.
If you have not received an answer to any of your tickets, we may have not received your message. Could you please check your ticket history in the help center and duplicate the missing messages. They will be addressed ASAP. Please accept our apology for this delay and thank you for your understanding.
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